Avis Budget Group, Inc.
Abbey Spanier, LLP filed a complaint on November 7, 2011 alleging that Avis Budget Group, Inc. and Highway Toll Administration, LLC wrongfully collected “convenience fees” and over-charged for toll fees in violation of the New Jersey Consumer Fraud Act and in breach of customer rental agreements.
Avis Budget Group, Inc. offers an electronic toll payment service with its rental vehicles called “e-Toll” that provides renters with the ability to pay tolls electronically. However, the e-Toll service is laden with hidden and impermissible charges.
Renters that pay a toll electronically using the e-Toll service are automatically subject to a convenience fee for every day of the rental period, from the first day of the rental through to the drop-off date, independent of whether they used the service on those days. In addition, although the toll authorities charge Avis Budget Group a discounted electronic toll rate, renters are charged the full cash rate.
The complaint alleges that the rate structure for the e-Toll service is not adequately disclosed to customers and, moreover, that the rental agreement does not permit Avis Budget Group to collect the “convenience fee” or the toll upcharge.
Judith L. Spanier and Jeremy Nash represent the plaintiff, along with attorneys from Lite, DePalma, Greenberg, LLC. If you believe you were charged convenience fees and overcharged for toll fees in connection with a rental car transaction with Avis or Budget, please tell us your story.
Judith L. Spanier