"Drip Pricing" in Travel and Hotel Fees
ABBEY SPANIER INVESTIGATES DECEPTIVE PRACTICE OF "DRIP PRICING" IN TRAVEL AND HOSPITALITY INDUSTRIES
Much like airlines, cruise lines and car rental companies did in the past, some hotels, motels and resorts use "drip pricing" today to conceal the true cost of a stay until customers arrive to check in.
"Drip pricing" occurs when businesses advertise only part of a service or product's price and reveal other charges later, as the customer goes through the buying process.
In the case of hotels, motels and resorts, some carve out certain mandatory fees from the quoted "total cost" or "estimated cost" they provide when you make a reservation. These fees, sometimes labeled "resort fees," are often for amenities that are usually complementary, such as newspapers, use of onsite exercise or pool facilities or internet access and can be as high as $30 per night.
These practices may violate the law by misrepresenting the price consumers can expect to pay for their hotel rooms. Abbey Spanier believes that online hotel reservation sites should include in the quoted total price any unavoidable and mandatory fees, such as resort fees, that consumers will be charged to stay at the hotel.
Abbey Spanier has extensive experience representing consumers in class actions in federal and state courts throughout the United States for over a decade. Please visit our consumer protection practices page for examples of cases in which the firm is currently representing consumers across the nation.
If you stayed at a hotel, motel or resort recently and were charged an unavoidable or mandatory fee that was not included in the quoted total price you received when you made your reservation, and would like to discuss our investigation, please tell us your story.